FREE SHIPPING, RETURN, EXCHANGE & REFUND
West & East Malaysia - Purchase more than RM80 in a single order.
Items purchased online through www.tokyoninki.com are returnable /refundable ONLY for items that have been highly misrepresented.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for a full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by the customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Shipping and Handling charges are not refundable. However, we will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, customers are responsible for the return shipping amount. No returns will be accepted after 30 days.
We only accept refund/exchange if the product is defective or the return is a result of our error. We do not accept refund if the return was unable to be delivered due to the customer wasn't available to accept/collect the parcel. Customer will be required to reimburse the shipping charges in order for us to resend the parcel.
We try our best to prepare your orders and send them out by the next day but orders can only be shipped during working days and hours. We hope our beloved customers might note that Tokyoninki does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.
Office Hours are from Monday to Friday, excluding Public Holidays.
You can choose to collect your purchases at Tokyoninki's Office, located in Petaling Jaya, Selangor.
A-G-07 TOKYONINKI Tower A,
Zenith Corporate Park,
Jalan SS7/26, Kelana Jaya,
47301 Petaling Jaya, Selangor.
For more details or inquiries on shipping issues, please contact +6016 261 3135 or firstname.lastname@example.org for further information and please provide your order details.